Q: What version(s) of Magento are currently supported?
The PSS Magento integration is currently tested against v1.9.x. Unfortunately, we can make no guarantees that our integration will be forward compatible with Magento v2.x.x until we begin fully testing against v2.x.x.
Q: When will Magento v2.x.x be fully supported?
Until the adoption rate of v2.x.x surpasses that of Magento v1.9.x we will test only against v1.9.x.
We have already begun testing against v2.x.x however, our current focus is on v1.9.x.
Q: Is the PSS Magento integration compatible with Google Product Listing Ads?
Yes, the PSS Magento Integration is was designed to work with Google Product Listing Ads from the ground up.
Q: How does PSS communicate with Magento?
The communication between PSS and an installation of Magento is done purely through the Magento SOAP APIs.
Q: Is there anything to install?
No, there is no plugin to install on Magento. Simply complete the integration steps outlined in our integration steps support article.
Q: How are inventories managed?
PSS will provide inventory data to your site base on the inventory rules that are set up in you dashboard.
That being said, we've implemented a means to better manage inventory levels on Magento, showing in stock when at least one variation is available and out of stock when none are. HOWEVER, because we don't have the ability to supply Magento availability information en masse, these inventory levels should be considered "best effort".
Q: Can I provide (override) the information in the PSS catalog?
Product information & meta tag override management is covered in the product overrides section of our knowledgebase.
Q: Are products managed by PSS indexable?
Yes, the products that are listed to be sold on your webstore and are managed by PSS are fully indexable by the major search engines. Product information lives directly on the server that is hosting Magento.
Q: What will happened to products that already exist on my Magento store?
PSS will not modify unmanaged products that previously existed on a store.
HOWEVER, it should be noted that if PSS is interacting with categories that unmanaged products belong to, there is a chance that the association between managed categories & unmanaged products may be lost.
It is our recommendation that PSS not interact with categories that are to be managed by the store owners'.
Q: How do I create categories for my Magento Shopping Cast?
You can create your own category structure for your webstore in the PSS UI or via spreadsheet. This allows users to create their own unique, SEO friendly layout.
Q: I already have my categories built the way that I want on Magento, can I use these categories with the PSS catalog?
Yes, if the category structure built within the PSS dashboard matches that of the category structure on Magento, PSS will reuse these categories. Usually this can be accomplished by exporting the category structure from Magento, then putting into the PSS format and imported into PSS.
Q: Can I quickly import all of my preexisting categories in to PSS to use with the catalog?
Yes, please contact support and make a request to do so, the turnaround time for this request is usually one business day.
Q: Does PSS provide managed hosting for installations of Magento?
No, PSS currently does not provide managed hosting accounts for Magento. Customers are required to BYOH (Bring Your Own Hosting).
Q: Can we have full control of page elements?
All customization of the product filters section of a product page is currently limited to style overrides. In our experience, this has been more than enough for a majority of use cases.
Q: Why does PSS take over product filtration?
PSS is forced to take over the product filtration duties of shopping carts because:
1. Fitment related data cannot be filtered in a way that is coherent natively, e.g.: Reductive filtering, meaning, disallowing a user from selecting an invalid Year/Make/Model combination.
2. Inventory/price updates, i.e.: When a user filters through a product PSS will decide in real-time whether or not that item is in stock or not based on the inventory rules set.