Order and Shipment Tracking

Once your eBay listings start generating sales, Ecommerce handles the order management side of the workflow — pulling orders in from eBay, giving you a central place to process them, and pushing shipment tracking back to eBay so buyers stay informed.

This article covers how orders flow into Ecommerce, how to process and ship them, and how tracking information syncs back to eBay automatically.

How Orders Come into Ecommerce

Ecommerce automatically imports orders from eBay through scheduled order reports. The system periodically checks for completed eBay orders and creates corresponding order records in Ecommerce. You do not need to manually enter or transfer orders.

Each imported order includes the following data:

• Buyer information — name, email address, phone number, and shipping address
• Items ordered — matched to the corresponding products in your Ecommerce catalog
• Order totals — subtotal, tax, shipping cost, and grand total
• Shipping method — the shipping option the buyer selected at checkout
• Payment status and transaction ID — confirmation that payment has been received
• Order timestamp — when the purchase was made on eBay

Because order import runs on a schedule, there may be a short delay between when a buyer completes a purchase on eBay and when the order appears in Ecommerce. This is normal — orders typically show up within a few hours at most.

Viewing Orders

Imported orders appear in your Ecommerce order management area. Each order record displays the eBay order ID, which you can use to cross-reference with eBay's Seller Hub if you need to look up additional details on eBay's side.

The order view in Ecommerce gives you everything you need to fulfill the order: the buyer's shipping address, the items and quantities, and the shipping method they chose.

Processing Orders

Orders from eBay follow your standard fulfillment workflow in Ecommerce, just like orders from any other channel. The basic flow is:

1. Review the order in Ecommerce to confirm the items, quantities, and shipping address.
2. Pick and pack the order as you normally would in your warehouse or shop.
3. Ship the order using the carrier and service level appropriate for the buyer's selection.
4. Enter the tracking number in Ecommerce when the shipment goes out.

There is nothing eBay-specific about the fulfillment steps themselves. The key integration point is what happens after you enter the tracking number — Ecommerce takes it from there.

Shipment Tracking Sync

When you mark an order as shipped and enter a tracking number in Ecommerce, the system automatically updates eBay with the shipment details. Here is what happens behind the scenes:

1. Carrier detection. Ecommerce auto-detects the shipping carrier from the tracking number format. It recognizes UPS, FedEx, USPS, DHL, and other major carriers using carrier identification logic built into the system. You do not need to manually select the carrier in most cases.
2. eBay notification. Ecommerce sends the shipment details to eBay via the Trading API's completeSale call. This includes the tracking number, the detected carrier name, and the shipped status.
3. Buyer notification. Once eBay receives the update, the buyer sees the tracking information on their eBay purchase page and receives eBay's standard shipping notification emails with a link to track the package.

This entire sync happens automatically. You do not need to separately log into eBay's Seller Hub to update tracking information — entering it once in Ecommerce is all it takes.

Important Notes

Always Enter Tracking in Ecommerce

Ecommerce is the system of record for your orders. Always enter tracking numbers in Ecommerce rather than directly on eBay. If you update tracking directly on eBay, Ecommerce will not know about it and may overwrite or conflict with the information you entered on eBay's side. Keeping Ecommerce as your single source of truth avoids confusion and ensures consistency.

Order Import Timing

Order import runs on a schedule, so there is a natural delay between the moment a buyer purchases on eBay and when the order appears in Ecommerce. If you are watching for a specific order and it has not shown up yet, give it a couple of hours before investigating further.

Missing Orders

If an order does not appear in Ecommerce after a reasonable waiting period, the most common cause is an expired or invalid eBay authorization token. Refer to the "Connecting Ecommerce to eBay and Reauthorization" article for instructions on checking your token status and reauthorizing if needed. If your tokens are valid and orders are still not importing, contact Ecommerce support.

eBay Managed Payments

All payment processing for eBay orders is handled through eBay's Managed Payments system. This means funds from your eBay sales are deposited directly into your linked bank account according to eBay's payout schedule. Ecommerce does not process or hold payments — it records the payment status and transaction ID for your reference, but the actual money movement happens entirely on eBay's side.

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