Listing Statuses, Errors, and Fixes

Every listing in Ecommerce has a status that tells you exactly where it stands -- whether it is live on eBay, working its way through the system, or stuck on something that needs your attention. This reference covers every status you will encounter, what it means, and what (if anything) you need to do about it.

Active Statuses

Online

Your listing is live on eBay and being actively managed by Ecommerce feeds. Inventory, pricing, and product data updates will continue to flow to this listing automatically. No action needed -- everything is working as expected.

Processing Statuses

These statuses mean the system is in the middle of doing something. You do not need to take any action. Just give it time to finish.

Pending: Confirmation

The listing has been submitted to eBay and Ecommerce is waiting for eBay's response. This is normal and usually resolves within minutes.

Pending: Creation

The listing is queued and will be sent to eBay on the next creation feed. Creation feeds run on a regular schedule, so your listing will go out shortly.

Processing Recreation: Ending

The listing is being ended on eBay so it can be reposted. This happens when a change requires a full recreation rather than a simple revision.

Processing Recreation: Creating

The old listing has been ended and the system is now creating the replacement. This follows directly from the "Ending" step above.

Processing: Revision

A revision (update) to a live listing has been submitted to eBay and is awaiting completion. Revisions cover things like price changes, title updates, and inventory adjustments.

Note: If any listing stays in a processing status for more than 24 hours, something may be stuck. Contact Ecommerce support so the team can investigate.

Offline Statuses

These listings are not live on eBay. They may or may not need your attention depending on the reason.

Disabled

You manually paused this listing. It will remain offline until you re-enable it in Ecommerce. When you are ready to put it back on eBay, simply re-enable the listing and it will be picked up on the next creation feed.

Disabled by eBay

eBay removed or suspended this listing. Common reasons include policy violations, VeRO (Verified Rights Owner) takedowns, or other compliance issues.

What to do:

Log into eBay Seller Hub and check your messages or account notifications for the specific reason eBay took the listing down.
Resolve the issue directly with eBay. Ecommerce cannot override eBay's enforcement actions.
Once the issue is resolved on eBay's side, re-enable the listing in Ecommerce.

Error Statuses

These listings need your attention. Each error status includes a specific cause and a clear fix.

Listing Issue: Duplicate Title

Cause: Another listing in your eBay account already has the same title. eBay does not allow duplicate titles within a single seller account.

Fix:

Open the listing in Ecommerce and edit the title hash.
Differentiate the title by adding details such as the MPN (Manufacturer Part Number), color, size, or other distinguishing attributes.
You can also add a subtitle to provide additional detail without changing the main title.
Save your changes and the listing will be resubmitted on the next feed.

Listing Issue: Title Length

Cause: The generated title exceeds eBay's 80-character limit. This typically happens when the title hash includes too many tags or custom text that, when combined with product data, produces a title that is too long.

Fix:

Open the listing or its template in Ecommerce and review the title hash.
Remove tags or shorten custom text until the generated title comes in under 80 characters.
Check which tags produce long values for certain products -- a tag like brand name or full product name can vary significantly in length across your catalog.

Listing Issue: Request Error

Cause: eBay rejected the listing outright. This is a catch-all for rejections that do not fall into one of the more specific error categories. Common sub-causes include:

The template has an invalid shipping configuration (for example, package weight exceeds carrier limits or a surcharge is set up incorrectly). Shipping surcharges may fail if the template weight exceeds 4 pounds, as some surcharge configurations have weight restrictions.
Subtitle exceeds 55 characters — shorten the subtitle hash or remove custom text to stay under the limit.
The selected eBay category does not support the listing type (for example, variation listings in a category that does not allow variations).
The category requires item specifics that are missing from the listing.
An eBay policy change has invalidated a configuration that previously worked.

Fix:

Open the listing detail view in Ecommerce.
Check the creation or revision response -- this contains the exact error message eBay returned.
The error message will point to the specific problem. Update the template or individual listing settings accordingly.
After you make the fix, the listing will be resubmitted on the next creation feed.

Product Issue: Missing Image

Cause: There are no product images available in the catalog for this item. eBay requires at least one image for every listing.

Fix:

Option A: Add images to the product in your catalog. Once images are available, the listing will be picked up on the next feed.
Option B: Enable the Fallback Image setting in eBay Settings. This uses your dealership logo as a placeholder image so listings are not blocked by missing product photos. This keeps the listing live while you work on sourcing proper images.

Product Issue: Out of Stock

Cause: The product's inventory has dropped below your Marketplace Inventory Buffer (Floor) setting. Ecommerce automatically pulls listings offline when stock is too low to safely fulfill orders.

Fix:

This resolves automatically when stock is replenished. Once inventory rises above your floor setting, the listing will go back online.
If you believe the stock level is incorrect, use the "Calculate Inventory" button in the catalog to force a refresh.
Review your Inventory Floor setting under eBay Settings. Lowering the floor means listings stay online with less safety margin, which may be appropriate depending on your fulfillment speed and supplier reliability.

Product Issue: Pricing

Cause: The calculated price for this product falls outside your Min/Max Price Threshold settings. Ecommerce blocks listings from going live if the price is suspiciously low (potential data error) or unusually high (potential pricing mistake).

Fix:

Check the product's price in the catalog. Is it accurate?
If the price is correct but falls outside your thresholds, adjust your Min Price Threshold or Max Price Threshold settings to accommodate it.
If the price is wrong, update it in the catalog directly or adjust your price rules to produce the correct output.

Failed Revision

Cause: An update to an already-live listing was rejected by eBay. The listing may still be live on eBay with its previous data, but the revision did not go through.

Fix:

Open the listing detail view in Ecommerce and check the revision response for eBay's error message.
Common causes are the same as those listed under Request Error above -- shipping configuration issues, missing item specifics, or policy changes.
Fix the underlying issue in the template or listing settings. The corrected revision will be sent on the next revision feed.

Requires Repost

Cause: The listing needs to be ended and recreated, usually because a significant change was made that cannot be handled by a simple revision (such as a category change or a shift from single-item to variation listing).

Fix: No action needed. The system will automatically end the existing listing and recreate it on the next creation feed. This status is informational -- it means the system knows what to do and is queued up to do it.

General Troubleshooting Tips

Always check the listing detail view. The creation and revision responses in Ecommerce contain the exact error messages from eBay. These messages are the fastest path to understanding what went wrong.
If many listings share the same error, look at the template. When a batch of listings all hit the same issue, the root cause is almost always in the shared template rather than in the individual products. Fix the template and all affected listings will be corrected on the next feed.
Listings recover automatically after fixes. Once you resolve an error, you do not need to manually resubmit each listing. Ecommerce will pick up corrected listings on the next appropriate feed (creation or revision).
Stuck processing? Contact support. If a listing has been in a processing status for more than 24 hours, reach out to Ecommerce support. Something may need to be manually cleared on the backend.