Orders: Import Order Tracking Information

This feature grants you the ability to import Tracking Information so that PSS can disseminate the shipping information to each marketplace for you.

PSS Home Page > File Center

On the left-hand menu, click "Client: Import Order Tracking Information"

Step 1 - Download Template

Download the Compatible File Template which is in the blue hyperlink.  Open the File Template from your computer.

For this template and any others in PSS, make sure that you review the developer notes so that you can ensure that your file meets PSS specifications.

Step 2 - Populate Template With Data

This template has two (2) columns, some of which are optional.  Below we offer an explanation of what each column header represents.


This is simply the PSS order ID


This is the UPS, FedEx, USPS tracking number for the buyer. 

Step 3 - Upload Your Data

When you click "Client: Import Order Tracking Information" you will see "Choose File" next to File Upload.  Click this button to locate the file on your computer.  Double click your file and it will be ready to go in PSS.

Enter your email address if you want to be notified when the job is complete.  (optional).

Click Submit

Step 4 - Monitor Job Processing

You will want to monitor the Job that you just ran in File Center.  The job will be in a Pending or Processing status until PSS has completed it.  These jobs typically take 30-60 minutes depending on the size of the CSV file.

Once finished you will see the job Completed or Complete w/ Warnings. Click on the job and you will have access to a Processing Report.  Open the report and the success or failure of each line item will be reported.

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