Issues with Alaska, Hawaii, Puerto Rico

Over the years, we have seen multiple points of confusion on this topic.  Below is a summary of the most common issues and how you can cure them based on eBay's requirements. 

I want to ship to AK, HI, PR, but I don't know how

First, you must ensure your eBay account is set up to allow this.

Step 1

Shipping Preferences > Exclude Shipping Locations.

  • Click “Edit”.  Make sure that these locations are not excluded.
  • Click "Save".

Step 2

Account Settings > Seller Dashboard > Preferences.

  • Click " Your Buyers" and then "Blocked Buyer List"
  • Un-Check "Block buyers whose primary shipping address is in a location I don't ship to"
  • At the bottom, check "Apply above settings to active and future listings"
  • Click "Save."

Step 3

Once your eBay account is set up to allow these locations, there are two ways that you can ship to these locations:

Method #1 - In your listing template's "Shipping Details" section, set the Shipping Type to "Calculated Shipping," then enter weight/dimensions. The cost should automatically calculate for AK, HI, PR.

Method #2 - Make use of eBay Shipping Rate Tables. First, set up the rate table in your eBay backend, then go to your listing template's "Shipping Details" section and set the Domestic Rate table to "Default."

I don't want to ship to AK, HI, PR, but my listings are advertising it

Complete each of these changes below:

Step 1

Proceed to PSS > Settings > eBay.  Scroll to the bottom where it says "Shipping Locations" and "Shipment Location Exclusions".  

  • Click "Manage"
  • Enter Alaska/Hawaii, Puerto Rico, US Protectorates
  • Click "Submit"

Step 2

Go into your eBay account.  Shipping Preferences > Exclude Shipping Locations. Click “Edit”. 

  • Check AK, HI, US Protectorates
  • Check “Also apply to current listings”
  • Uncheck/Make sure unchecked “Override my shipping exclusions for Global Shipping”
  • Click "Save"

Step 3

Go into your eBay account.  Top left where it says " Hi! ".  Account Settings > Seller Dashboard > Preferences.

Account Selling Preferences > Your Buyers > Blocked Buyer List

  • Check "Block buyers whose primary shipping address is in a location I don't ship to"
  • *At the bottom, check "Apply above settings to active and future listings"
  • Click "Save"

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