Know Your Support Channels

Getting stuck is normal, especially in your first few weeks. Here's exactly where to go, depending on what you need.

🎥 Insert video here: a 60-second tour of where to find help inside PSS.

Self-service

Knowledge Base search — the fastest way to find a how-to article.

Direct support

Support ticket: Email support@powersportsupport.com
Live chat: Typically 7:00 AM Pacific to 4:00 PM
Your Account Manager: Reference the initial "Welcome to PSS" email that you received upon sign-up. Your account manager will be referenced.

When it's urgent

If listings are down, orders aren't syncing, or something is actively costing you sales, open a support ticket immediately.

📌 Key Point: The faster and more specific your request, the faster we can help — include the MPN or SKU, listing ID, or order number whenever you can.

Next step

Continue to How to Achieve Success Using PSS.