Orders Overview
When something sells on eBay or Amazon, PSS brings the order into one place: the Orders module. From there you can see what sold, print packing slips, and send tracking back to the marketplace. This article covers how orders arrive and what you can do with them.
🎥 Insert video here: a tour of the Orders module.
What you'll learn
- How and when orders come into PSS
- What's on an order, and how to read it
- How to print packing slips and export orders
How orders come into PSS
Once your marketplace account is connected, PSS imports your orders automatically. There's nothing to enter by hand.
- Frequency: PSS checks for new orders throughout the day, about every 15 minutes. An order usually shows up within minutes, though it can occasionally take a few hours.
- History: when you first connect, PSS pulls in your past orders for reference. It doesn't take any action on them.
- Payments: eBay and Amazon process all payments and pay out to your bank. PSS records the payment status but never handles your money.
📌 Key Point: Using the Orders module is optional. Some dealers run fulfillment entirely in PSS. Others use the marketplace's own tools or shipping software like ShipWorks. The one thing to do in PSS either way is upload tracking. See Shipping Orders & Uploading Tracking.
Find your orders
Go to Orders. The list shows every order with its status icons on the right.
📷 Screenshot here: the Orders list.
| Status icon | Means |
|---|---|
| Payment Captured | The buyer has paid |
| Packing Slip Printed | You've printed the packing slip |
| Shipping Software Captured | Your shipping software has picked up the order |
| Exported | The order was included in an export |
| Shipped | Tracking has been entered |
Read an order
Click View on any order to open it. It's laid out like a packing slip.
| Section | What it shows |
|---|---|
| Order Notes | The SKU the buyer purchased, plus notes on how PSS sourced it |
| Ship To / Bill To | The buyer's shipping and billing details |
| Order ID | PSS's internal order number |
| Marketplace Order ID | The eBay or Amazon order number. Use it to look the order up in Seller Hub or Seller Central. |
| Order Items | Product, MPN, the Fulfilling SKU (which distributor PSS sourced it from), quantity, shipping, tax and total |
💡 Pro Tip: Check the Fulfilling SKU before you order the part. It tells you which distributor PSS based the listing on, so you buy from the right place. See Inventory Rules & Lead Times for how PSS picks the source.
Print packing slips
- One order: click View, then Print.
- Several orders: select the orders in the list, then click Print Selected.
Export orders
- Select the orders you want in the list.
- Click Export. Add an email address for a notification if you'd like, and optionally mark the orders as User Downloaded.
- Download the file from the File Center. It's listed as "Client: Export Orders."
Next step
Continue to Shipping Orders & Uploading Tracking.