Shipping Orders & Uploading Tracking

Fast, accurate tracking is one of the biggest factors in your eBay and Amazon seller ratings. Enter tracking once in PSS, and PSS sends it to the marketplace for you. The buyer sees it on their order and gets the marketplace's shipping notification.

🎥 Insert video here: shipping an order and entering tracking.

What you'll learn

  • How to ship an order and enter tracking
  • How to upload tracking for many orders at once
  • What to do when an order or tracking doesn't show up

🛑 Critical: Always enter tracking in PSS, never directly in eBay Seller Hub or Amazon Seller Central. PSS is your system of record. Tracking entered only on the marketplace isn't known to PSS and can conflict with what PSS sends.

Ship an order

  1. Review the order in Orders: the items, quantities and shipping address. See Orders Overview.
  2. Order the part from the distributor shown in the Fulfilling SKU, if you don't have it on the shelf.
  3. Pick, pack and ship using the shipping method the buyer chose.
  4. Enter the tracking number in PSS (below).

💡 Pro Tip: If you use Order Automation, the distributor ships straight to the buyer and PSS adds the tracking for you. See Placing & Tracking Drop-Ship Orders.

Enter tracking for one order

  1. In Orders, click Edit on the order.
  2. Enter the tracking number and update the order status.
  3. Save.

📷 Screenshot here: the Edit Order window with a tracking number entered.

Here's what PSS does next:

  1. Detects the carrier from the tracking number format, including UPS, FedEx, USPS and DHL. You usually don't have to choose the carrier.
  2. Sends the tracking to the marketplace and marks the order shipped there.
  3. The marketplace notifies the buyer with a tracking link.

For webstore orders, click Notify Buyer to email the customer their tracking.

Upload tracking for many orders

If you ship in volume, upload tracking in bulk by CSV from the File Center. Each row needs the order and its tracking number. PSS sends each one to the right marketplace. [Confirm the File Center import name and the required columns.]

Troubleshooting

What you see Likely cause What to do
A new order hasn't shown up Normal import timing, or an expired marketplace connection Give it a couple of hours. If it's still missing, renew your connection. See Connecting eBay.
Tracking isn't showing on eBay or Amazon Tracking was entered on the marketplace instead of PSS, or the number has a typo Re-enter the tracking in PSS and check the number
Wrong carrier detected An unusual tracking number format Check the tracking number. If it's correct, contact support.

⚠️ Warning: Late tracking hurts your seller rating. Enter tracking as soon as you have it, and keep it within the handling time your listings promise. See Inventory Rules & Lead Times.

Next step

To have distributors ship straight to your buyers, continue to Order Automation: Setup.