Placing & Tracking Drop-Ship Orders

Once Order Automation is set up, drop-shipping an order takes about a minute: open the order, click Drop Ship, confirm and submit. PSS then tracks the purchase order and brings the tracking back to the marketplace for you.

🎥 Insert video here: drop-shipping an eBay order from start to finish.

What you'll learn

  • How to place a drop-ship order
  • How to track your purchase orders
  • How to switch to another distributor

Place a drop-ship order

  1. In Orders, click View on an order that qualifies for drop-ship.
  2. Scroll to Order Items and click the blue Drop Ship button on the item.
  3. Review the window that opens:
    • PO number: created automatically. You can edit it.
    • Ship-to address: filled in from the buyer's order. Check it carefully.
  4. Check the box confirming you're placing a real order with the distributor.
  5. Click Submit.

📷 Screenshot here: the Drop Ship window.

No Drop Ship button? The item doesn't meet one of the requirements. See Drop-Ship Eligibility.

⚠️ Warning: PSS doesn't check the distributor's live stock before submitting. Stock updates once a day, so an item can sell out at the distributor before your listing catches up. For popular or low-stock items, confirm the distributor has it before you click Submit.

Switch to another distributor

If more than one supported distributor carries the item, you can switch the SKU in the Drop Ship window and send the order to the other distributor instead. It's useful when your first choice is out of stock or slower to ship.

Track your purchase orders

Every drop-ship creates a purchase order in PSS. Go to Orders > Purchase Orders to see them all. You can search by PO number, order ID, distributor or shipped status, and click View on any one to see its tracking.

📷 Screenshot here: the Purchase Orders page.

Tracking is automatic

  1. The distributor ships and adds a tracking number in their system.
  2. PSS picks it up automatically, usually within a few hours to a day.
  3. PSS adds a note to the order and sends the tracking to eBay or Amazon.
  4. The buyer is notified by the marketplace. For webstore orders, PSS emails the customer.

There's nothing to enter by hand.

📌 Key Point: PSS stops checking a purchase order for tracking after 6 weeks. If a distributor hasn't shipped by then, contact them directly. To cancel or change a drop-ship order, also contact the distributor. It can't be done from PSS.

Next step

Have questions? See the Drop-Shipping FAQ.