Drop-Shipping FAQ

Quick answers to the questions dealers ask most about drop-shipping with Order Automation. Each answer links to the full article.

Getting set up

What does Order Automation cost?

$200 per month. Some distributors also charge their own per-order fees. To turn it on, contact support. See Order Automation: Setup.

Which distributors can I drop-ship from?

Western Powersports, Parts Unlimited and Automatic Distributors. More are being added over time.

Do I need credentials for every distributor?

No. You only need to set up the distributors you want to drop-ship from.

What does Test Mode do?

It sends orders to the distributor's test system instead of placing real orders, so you can check your setup first. Parts Unlimited and Automatic offer Test Mode. Western Powersports doesn't, so every WPS order is real.

Placing orders

Why don't I see the Drop Ship button on an order?

The item doesn't meet every eligibility requirement. The most common reasons are that it's not an Aftermarket product, the order isn't in New status, or the distributor's credentials aren't set up. See Drop-Ship Eligibility.

Can I drop-ship OEM or Private catalog products?

No. Only Aftermarket products can be drop-shipped, because OEM and Private products don't have distributor part numbers.

Can I ship to a different address than the buyer's?

Yes. The address in the Drop Ship window is filled in from the order, but you can change any field before you submit.

Can I drop-ship the same item twice?

No. Each order item can only have one purchase order. If you need to reorder, work with the distributor directly.

Is there a limit on how many orders I can drop-ship?

PSS has no limit. Distributors may limit how fast orders can be sent, and if that happens PSS retries automatically.

After you submit

What if the distributor rejects the order?

No purchase order is created, and you'll see an error in the Drop Ship window. Common causes are invalid credentials, an invalid SKU, or a payment issue with your distributor account.

Can I cancel a drop-ship order?

Not from PSS. Contact the distributor directly to cancel or change it.

How long until tracking shows up?

Usually within a few hours to a day after the distributor ships. PSS checks for tracking automatically and adds it to the order. See Placing & Tracking Drop-Ship Orders.

Does the buyer get a shipping notification?

Yes. Once PSS has the tracking number, it's sent to eBay or Amazon, and the buyer is notified there. For webstore orders, PSS emails the customer.

What if the distributor never ships?

PSS stops checking for tracking after 6 weeks. Contact the distributor directly about any order still unfulfilled by then.

Still have questions?

Contact support with the order ID, the purchase order number and any error message. See Know Your Support Channels.